At ZIMOCO (Private) Limited (“ZIMOCO”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, services and communicating with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit ZIMOCO or interact with us through our website and other digital channels.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Telephone/mobile number
• Email address
• Physical or postal address
• Vehicle information
• Information relating to vehicle enquiries
• Service and maintenance information
• Information submitted through enquiry, contact, booking or quotation forms
• Any other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited and general website usage information.

2. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries and requests.
• Provide quotations and information about our vehicles and services.
• Arrange vehicle demonstrations, appointments or service bookings.
• Provide after-sales and customer support.
• Process and manage transactions.
• Improve our website, products and services.
• Communicate important information relating to your enquiries, vehicle or services.
• Send promotional information, offers and marketing communications where permitted by law.
• Maintain the security and functionality of our website.
• Comply with applicable legal and regulatory requirements.

3. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, ZIMOCO may contact you with information about vehicles, promotions, events, services and other products that may be of interest to you.

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and improve our online services.

Cookies may help us:

• Remember your preferences.
• Understand website traffic and usage.
• Improve website functionality.
• Measure the effectiveness of our digital marketing.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.

5. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with trusted service providers, business partners or other parties who assist us with operating our website, providing services, processing enquiries, communicating with customers or delivering our products and services.

We may also disclose information where required by law, regulation, court order or other lawful process.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.

6. Data Security

ZIMOCO takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our business, contractual, legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.

Requests relating to your personal information should be directed to ZIMOCO using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

ZIMOCO is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact ZIMOCO:

Website: zimoco.co.zw
Email: enquiries@zimoco.co.zw